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We
pride
ourselves
on
our
exceptional
Customer
Services.
We
are
delighted
to
hear
from
customers
and
should
you
require
any
help,
advice
or
technical
information
on
any
Genwair
products,
please telephone or
e-mail
us,
see
our
contact
us
section
for
further
details.
The
Genwair
Team
includes
fly
fishermen
and
experts
on
all
our
products
and
they
will
be
able
to
answer
any
query
you
may
have.
It is always a
pleasure
to
hear
from
satisfied
customers,
we
also
welcome
any
comments,
suggestions
or
criticism
on
our
products
and
srvice.
It
is
only
through
customer
feedback
that
we
can
continue
to
improve
our
product
range.
Returns
Policy
All
Genwair
products
except
rods
and reels are
covered
by
our
12
month
warranty.
During
this
period
if
any
manufacturing
or
material
fault
develops,
the
item
will
be
replaced,
or
repaired
(at
our
discretion)
without
question.
FLY RODS
All
Genwair
Fly
Rods
are
covered
by
our
unconditional
Lifetime
Guarantee.
This
Guarantee
is
transferable
to
new
owners
for
a
small
fee
see
below.
In
the
unlikely
event
that
a
problem
develops
on a
Genwair
product,
you
should
first
contact
the
retailer
who
supplied
the
goods.
Should
it
be
necessary
to
return
the
goods
to
us
direct
for
inspection,
repair
or
replacement a
receipt
,
proof
of
purchase
or a
copy
of
your
guarantee must
be
enclosed.
We
regret
that
we
are
unable
to
deal
with
any
returns
without
such
so
it
is
imperative
that you
register
your
guarantee
within
30
days
of
your
purchase
Rod
Lifetime
Guarantee
Terms
&
Conditions
Original
Genwair
Lifetime
Guarantee
For
Peace
of
Mind,
Genwair
Fly
Rods
come
with
an
Unconditional
Transferable
Lifetime
Guarantee.
This guarantee is Not limited to the Original Purchaser and is Transferable to future owners for a small fee £10.
In
order
to
implement
this
guarantee,
the
purchase
and
details
of
the
purchaser,
must
be
registered
with Genwair
or
their
appointed
agent,
in
the
country
of
purchase at the time of re sale.
If,
during
the
lifetime
of the
rod
it should
break,
or
fail,
for
whatever
reason,
simply
return
the
rod,
along
with
a
Handling
and
Postage
fee
of
£30.00 and we will repair or replace at our discretion.
Unconditional Lifetime Guarantee
For this ULG to become effective, you must register with us within 30 days of purchase. To ensure immediate cover we recommend using the registration form on the Genwair website. You will receive an e-mail confirming your registration when complete. Alternatively you should register by post or fax using the card supplied. We are not able to send individual confirmations for post or fax registrations.
- The ULG applies to the original owner and subsequent owners providing the New Owner Registration Fee has been received and the details confirmed It is given in addition to your statutory rights under the laws of England and Wales.
- The ULG applies only to all new and current Genwair carbon fibre rods purchased from an authorised Genwair dealer effective January 2007.
- The ULG does not cover intentional breakage
- A handling charge will apply per rod per claim.
- Due to ever increasing shipping and insurance charges which are beyond our control Genwair reserves the right to alter the handling charge without prior notice or warning.
- Please check with Genwair or your local dealer for handling charge current at time of claim.
What to do
Make sure you have completed your warranty registration card within 30 days and registered your warranty with Genwair within that time period. If registering by post, take a photocopy for your own records. Please keep in a safe place with your proof of purchase. Original owners resident overseas should contact their local dealer/distributor for details.
In the event of a claim, send your rod section(s) with your payment, securely packaged to:
Genwair fly Fishing, Genwair House, Pencoed Avenue, Pontypridd, Wales, CF37 4AN
Fly
Rod
Breakages
&
Rod
Care
Whilst
all
Genwair
Rods
are
covered
by
our
Original
Purchaser
Lifetime
Guarantee,
a
rod
breakage
inevitably
results
in
additional
cost
and
inconvenience
for
the
owner
to
minimise
such
please
read
and
abide
by
the
following
tips..
Contrary
to
popular
belief
carbon
fibre
rods
rarely
break
as a
result
of
the
natural
flexing
forces
during
fly
casting.
In
most
cases
rods
break
during
casting
because
the
caster
'overloads'
the
rod
flex
(too
high
a
line
weight) or,
the
graphite
structure
is
damaged
by
impact,
crushing,
etc
prior
to
casting. Even
striking
the
rod
with
a
fly
while
casting
can
cause
serious
damage
to
the
structure
To
help
reduce
rod
breakage,
we
offer
the
following
advice.
Rods
are
designed
to
cast
lines
that
weigh
only
a
few
grams.
Even
when
playing
a
fish
'hard,'
with
the
rod
in
the
normal
full-flex
position,
the
amount
of
energy
transferred
to
the
fly
still
equates
to
just
a
few
ounces…..
Avoid
Rod
Flex
'Overload'
Never
-
Lift
fish
out
of
the
water
with
the
rod
-
Support
the
weight
of
the
fish
using
a
net
or
wet
hands.
Never
-
Use
a
fly
line
that
has
a
line
weight
heavier
than
the
rods AFTM
rating.
Never
-
Jerk
or
yank the
rod
to
pull
flies
from
rocks
&
treesetc.
Place
the
rod
in a
safe
area
and
pull
only
on
the
fly
line.
Take
care
to
look
away
when
pulling
at
flies.
Never
-
Support
the
weight
of
the
rod
by
the
tip
section. Never
-
Pull
line
from
the
reel,
through
the
rod
tip,
with
the
reel
drag
set
to
the
'on'
position.
When
threading
lines,
place
the
butt
of
the
rod
on
the
ground,
support
the
rod
in
the
mid-
section
and
turn
off
the
reel
drag.
Never
-
Walk
with
the
rod
tip
pointing
forwards
-
Always
hold
the
rod
with
the
tip
pointing
towards
the
rear.
Never
-
Use
the
rod
tip
to
remove
flies
from
trees.
Use
a
stick
or
a
long
pole
that
you
can
'loft'
on .
Never
-
Lean
rods
against
an
open
car
door
or
boot.
Sods
Law
clearly
states
that
someone
is
bound
to
close
the
door
on
it.
Never
-
Place
rods
on
the
ground.
Sods
Law
clearly
states
that
someone
will
stand
on
it.
Avoid
Fly
Impact
Damage
During
fly
casting,
flies
move
through
the
air
at
speeds
in
excess
of
80mph.
Imagine
the
forces
exerted
at
the
moment
of
impact
of a
3mm
diameter
Gold-head
hitting
the
2mm
diameter
tip
of a
modern
Carbon
Fly
Rod
-
there's
really
no
contest.
If
the
rod
tip
doesn't
shatter
on
impact
it
will
certainly
suffer
internal
fractures
which
generally
result
in
the
tip
snapping
the
next
time
it
comes
under
load.
In
most
cases
this
situation
can
be
avoided
by
preventing
the
fly
from
travelling
too
close
to
the
rod
tip.
Here
are
a
few
tips
for
casting
heavily
weighted
flies:
Only
cast
lines
with
the
correct
line
weight
the
rod
is
designed
for.
When
fishing
in
rivers
avoid
catching
branches,
use
a
Side
or
Roll
cast
instead
of
an
Overhead
cast.
Avoid
casting
very
tight
loops
-
Increasing
the
length
of
the
casting
stroke,
will
open
the
loop.
Tilt
the
rod
'out',
over
the
casting
arm
and
make
a
slightly
circular
cast
with
the
rod
tip. Be
aware
that
by
tilting
the
rod
tip
you
will
also
lower
the
back-cast
so
beware
of
striking
high
banks,
trees
and
bushes
etc.
Double
Hauling
will
increase
line
speed
and
fly
speed. Stay
in
control
of
your
line.
When
not
in
use,
store
the
rod
in a
rod
tube.
This
guarantee
is
in
addition
to
your
Statutory
Rights.
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